Entry Level
Instructor-led
11 weeks

Computer User Support Specialist Program

Start Your IT Journey with Our Most Popular Program

Looking to kick off your IT career? This program is a perfect place to start! You'll build a solid foundation in IT basics while prepping for the industry’s top entry-level certifications: ITIL® Foundation, CompTIA A+, Network+, and Security+. These certifications are in high demand and open the door to some of the best entry-level IT jobs out there.

Entry Level
Instructor-led
11 weeks
Take the first step
happy man using laptop in public space, potential salary $71,000

Program Overview

No experience required
Ideal for beginners with a basic understanding of computers.
Career-ready skills
Gain knowledge in networking, basic network security, and ITIL® Foundation to qualify for desktop, tech, network, and general IT support positions.
Interactive learning
Engage through instruction, practice labs, quizzes, ITPro video content, study games, and group discussions.
tuition
$14,685
Funding options are available to help with Tech Academy training.

Our staff can help you choose the best certification training for your career and uncover the right funding options to help you pay for your training, including state financial aid, military funding, loans, and scholarships.

Fund your future
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Possible IT career track

Build a foundation with Computer User Specialist, grow your career into this areas.

$45K–$66K/yr
Support Specialist
$51K–$71K/yr
Support Specialist I
$56K–$95K/yr
Support Specialist Manager
Support Specialist Manager
$56K–$95K/yr
Support Specialist Manager
$56K–$95K/yr
Support Specialist Manager
$56K–$95K/yr

Courses in this program

Course 1
ITIL® 4 Foundation

The ITIL® 4 Foundation course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

Exam vouchers
One voucher per course covered by ACI Learning
View course details
Course 2
CompTIA A+

Are you looking to prepare yourself for a job in IT by developing valuable skills and earning foundational IT certifications to propel your career? This prep course is the right step toward reaching those goals. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ Certification who want to prepare for the CompTIA A+ Core 1 and Core 2 certification exams.

Exam vouchers
One voucher per course covered by ACI Learning
View course details
Course 3
CompTIA Network+

CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.

Exam vouchers
One voucher per course covered by ACI Learning
View course details
Course 4
CompTIA Security+

If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.

Exam vouchers
One voucher per course covered by ACI Learning
View course details
Course 5
IT Career Prep

Navigating the job market can be overwhelming, whether you're starting a new IT career or re-entering the field after a break. Don’t waste valuable time struggling with ineffective job search strategies. The ACI Learning Tech Academy IT Career Prep Course is designed to streamline your transition, providing you with the tools and insights needed to fast-track your job search and land your ideal IT role.

View course details

Course 1
ITIL® 4 Foundation

The ITIL® 4 Foundation course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

Exam vouchers
One voucher per course covered by ACI Learning

Course 2
CompTIA A+

Are you looking to prepare yourself for a job in IT by developing valuable skills and earning foundational IT certifications to propel your career? This prep course is the right step toward reaching those goals. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ Certification who want to prepare for the CompTIA A+ Core 1 and Core 2 certification exams.

Exam vouchers
One voucher per course covered by ACI Learning

Course 3
CompTIA Network+

CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.

Exam vouchers
One voucher per course covered by ACI Learning

Course 4
CompTIA Security+

If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.

Exam vouchers
One voucher per course covered by ACI Learning

Course 5
IT Career Prep

Navigating the job market can be overwhelming, whether you're starting a new IT career or re-entering the field after a break. Don’t waste valuable time struggling with ineffective job search strategies. The ACI Learning Tech Academy IT Career Prep Course is designed to streamline your transition, providing you with the tools and insights needed to fast-track your job search and land your ideal IT role.

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Whether you have a full-time job or other commitments, our training programs are designed with convenience in mind, offering flexible scheduling options in the morning, afternoon, or evening.
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One-On-One Career Coaching

Our top priority is your career success, and we’re here to connect you with our powerful network, which offer the best opportunities in tech. When you connect with our Career Services team, you can:

  • Access a suite of tools designed to help you secure the ideal position.
  • Benefit from deep industry insights and connections.
  • Tap into knowledge of major employers and what they’re seeking in top talent.
  • Meet one-on-one to fine-tune your resume and cover letter, enhance your LinkedIn profile, and build valuable networks with local employers.
  • Your Career Mentor is your professional wingman — a dedicated advocate in landing the role you want!
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success story

Levi Caldwell

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“Right from the start, everybody was super kind. The teachers were very entertaining and engaging. I was able to squeeze it in my schedule and do a full workday. My current role is IT assistant coordinator at a small mental health facility. I was able to get a little experience before I started and get a couple certifications on that resume. Without that course I took, I wouldn’t have this job right now.”

—Levi Caldwell
Take the first step