1. Introduction

Welcome to ACI Learning Tech Academy (“ACI”, “our”, “we” or “us”). These Terms and Conditions govern your participation in our courses, programs and access to https://www.acitechacademy.com and any other website owned, operated, licensed, or controlled by ACI. By enrolling in a course, accessing our services, or using our platform, you agree that you have read, understand and agree to comply and be bound by these Terms and Conditions.

2. Attendance Policy

  • Students are expected to arrive on time with the required materials and a professional attitude.
  • A 100% attendance rate is encouraged for optimal learning.
  • A minimum of 80% attendance in each course is required to receive a Certificate of Completion for that course and to move on to the next course in the Program.
  • Any expected absences must be reported to student.support@acilearning.com or the instructor in advance.

3. Online Learning and Recordings

  • All online synchronous courses are recorded for quality control and compliance purposes.
  • By logging into a virtual course, students consent to being recorded.
  • Recordings will not be shared with external entities.

4. Conduct Policy

  • Students must treat staff, instructors, and peers with respect.
  • The following are strictly prohibited:
    • Offensive language or gestures
    • Weapons, drugs, and smoking
    • Sleeping or using cell phones during class
    • The use of ACI machines and/or networks for any personal use.
  • Failure to comply may result in dismissal from the program.

5. Reschedule Policy

  • Students may reschedule classes within their program due to extenuating circumstances with approval from the Campus Director and Compliance.

6. Cancellation and Refund Policy

In-Person & Synchronous Virtual Training Programs

  • Full refund if cancellation occurs within 72 hours of signing the enrollment contract or at least 3 business days before the first scheduled class.
  • Refund policies are listed on the Enrollment Agreement and in the School Catalog. By signing enrollment documents, students agree to the policies contained in these documents.

7. Waitlist Policy

  • If a student is retaking a class and the class fills with first-time students, the retaking student’s spot will be forfeited and rescheduled.

8. Confidentiality of Information

  • Any confidential information shared during the course will be used solely for educational purposes and will not be disclosed to third parties.
  • Students are protected by FERPA laws when it comes to information sharing.
  • We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will be unable to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

9. Individuals with Learning Challenges

  • ACI is not equipped to support students with learning challenges and cannot guarantee positive outcomes for such individuals.

10. Exam Policy

Certification exam vouchers are not included in tuition, fees, or cost of attendance and are not guaranteed. Vouchers are institutional benefits awarded at the sole discretion of ACI Learning upon satisfaction of defined academic and policy requirements.

  • Certification vouchers:
    • Are not earned solely by course completion
    • Have no cash value
    • Remain the property of ACI Learning
    • Are non-transferable and may not be sold or exchanged
    • May be withheld, denied, reclaimed, or reallocated if requirements are not met
  • This policy applies equally to all students regardless of funding source.
  • All eligibility determinations are based on official Learning Management System (LMS) records, which serve as the final institutional record.

11. ACE Assessment Policy

  • ACI courses qualify for ACE credit hours, transferable to over 2,000 colleges.
  • Students must pass an end-of-training assessment (70% or higher) to earn credit.
  • Assessments are only available on the last day of class, no external testing arrangements.
  • Students unable to attend the last day due to an approved emergency may request an exception with documentation.

12. Legal Compliance and Arbitration

  • Disputes should first be reported in writing to ACI.
  • If the dispute remains unresolved, please refer to the School Catalog for next steps of escalation to oversight agencies.

13. AI Provisions

The Service may include AI-powered features, including Coach Maci ("AI Features"), which generate responses using artificial intelligence and machine learning technologies.

AI Features are provided as part of the Service and are subject to this Agreement, including all applicable disclaimers and limitations of liability.

13.1 Nature of AI Outputs

You acknowledge and agree that:

  • AI-generated outputs are produced using probabilistic models.
  • Outputs may be inaccurate, incomplete, or misleading.
  • Outputs may vary and are not guaranteed to be consistent.

AI Features are provided for educational and informational purposes only and should not be considered authoritative.

You are solely responsible for evaluating and verifying any outputs before relying on them.

13.2 User Responsibilities

You agree that you will:

  • Not rely solely on AI-generated outputs for decisions of any kind
  • Not use AI Features for unlawful, harmful, or inappropriate purposes
  • Not submit sensitive personal data, including financial information, health data, or government-issued identifiers

You acknowledge that your use of AI Features is at your own risk.

13.3 Data Collection and Processing

Use of AI Features may involve the collection and processing of:

  • User inputs (queries)
  • AI-generated outputs (responses)
  • Conversation history
  • Metadata, including session identifiers and usage data

Such data is treated as part of your use of the Service and is subject to Section 7 (Subscriber Information, Privacy) and the Privacy Policy.

13.4 Data Usage

ACI Learning may use AI interaction data to:

  • Provide and operate AI Features
  • Support analytics, reporting, and system performance
  • Improve system functionality and user experience

User interaction data is not used to train or fine-tune third-party AI models.

13.5 Data Storage and Retention

AI interaction data is stored within ACI Learning-controlled systems.

  • Data may be retained in active systems for up to 90 days.
  • Data may be archived for up to 365 days.

Retention is subject to operational, legal, and business requirements.

13.6 Third-Party Providers

AI Features may rely on third-party providers, including cloud infrastructure and AI model providers.

These providers:

  • Process data solely to provide the Service
  • Do not use your data to train their models
  • Do not retain your data for independent use beyond service delivery

ACI Learning is not responsible for the availability, performance, or operation of third-party systems, as described elsewhere in this Agreement.

13.7 Sensitive Data

AI Features include safeguards designed to detect and filter sensitive data in user interactions. Source materials used by AI Features may also be processed to remove personal data prior to use. However, such safeguards may not prevent all instances of sensitive data exposure and you are responsible for ensuring that you do not submit sensitive personal data.

13.8 Security and Access

Access to AI interaction data is:

  • Restricted through role-based controls
  • Logged and auditable

Authorized personnel may access such data as necessary for:

  • Operation and maintenance of the Service
  • Customer support
  • Reporting and system improvement

13.9 Intellectual Property

You retain ownership of the information you submit through AI Features.

ACI Learning retains all rights, title, and interest in and to:

  • The Service
  • AI Features and system configurations
  • Underlying technology and content

AI-generated outputs:

  • Are non-exclusive
  • May be similar to outputs provided to other users
  • Are not guaranteed to be unique

13.10 Disclaimer and Limitation of Liability

AI Features are provided on an "as is" and "as available" basis. ACI Learning makes no representations or warranties regarding AI-generated outputs and is not responsible for any decisions or actions taken based on such outputs.

14. Miscellaneous Provisions

  • Changes to these Terms will be published on ACI website and in the School Catalog.
  • ACI is not responsible for external internet service or software failures affecting online course access.
  • Materials provided through any ACI course or program or posted on the ACI website, including without limitation, the logos, design, text, graphics, audio clips, video clips, other files, and the selection, arrangement and organization thereof are owned by ACI, its licensors or other entities. Unauthorized use of such materials is strictly prohibited.
  • ACI course names, trademarks, logos, designs, titles, and words or phrases used on any ACI website or course materials, are owned by ACI, its licensors or other entities.
  • Subject to the terms and conditions of these Terms and Conditions, you are hereby granted a limited, revocable, non-exclusive right to use the ACI website, content and materials on the website, and the course materials provided to you by ACI or its affiliates and contractors in the normal course of your ACI course or program. ACI will retain ownership of its intellectual property rights, and you may not obtain any rights therein by virtue of your use of ACI’s copyrighted materials. You will have no right to copy, display, perform, create derivative works from, distribute, transmit or sublicense ACI course materials and copyrighted materials except as expressly set forth in these Terms and Conditions.
  • In light of ACI's substantial contacts with the State of Colorado, and your and our interests in ensuring that disputes regarding the interpretation, validity and enforceability of these Terms and Conditions are resolved on a uniform basis, you agree that: (i) any claim, cause of action or dispute you have with ACI, including, without limitation, any dispute involving any noncompliance with or breach of these Terms and Conditions, or regarding the interpretation, validity and/or enforceability of these Terms and Conditions, must be resolved through arbitration administered by the American Arbitration Association with a final hearing in Denver, Colorado before a single arbitrator; and (ii) the Agreement shall be interpreted in accordance with and governed by the laws of the State of Colorado, without regard for any conflict of law principles. BY AGREEING TO ARBITRATION, YOU AGREE TO WAIVE YOUR RIGHT TO A JURY FOR ALL CLAIMS SO TRIABLE BY A JURY.
  • You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the website or Services, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.
  • ACI MAKES NO WARRANTIES OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS OR SERVICE, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.
  • To the maximum extent permitted by applicable law, in no event shall ACI, its affiliates, contractors, agents, attorneys or insurers be liable for any indirect, punitive, special, incidental or consequential damages whatsoever arising out of or in any way related to your enrollment in any ACI course or program, your use of ACI materials, or your use of ACI’s website, regardless of the cause of action on which they are based. IN NO EVENT WILL THE LIABILITY OF ACI IN CONNECTION WITH THESE TERMS OF SERVICE, THE ACI WEBSITE OR ANY COURSE OR PROGRAM OFFERED BY ACI EXCEED THE AMOUNT PAID BY YOU TO ACI.
  • ACI will not be liable for failing to perform under these Terms of Service by the occurrence of any event beyond its reasonable control, including, without limitation, a labor disturbance, an Internet outage or interruption of service, a communications outage, failure by a service provider to ACI to perform, fire, terrorism, natural disaster or war.

By enrolling in ACI Learning Tech Academy, you acknowledge and agree to the above Terms and Conditions. If you have any questions, please contact us at student.support@acilearning.com.

Last Revised: June 10, 2026