Entry Level
Instructor-led
In-Person
VirtualITIL® 4 Foundation Certification Prep Course
This course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.
Entry LevelInstructor-ledIn-PersonVirtual
Course overview
All ACI Learning courses (in-person and virtual) are taught by a live instructor with years of industry experience.
Validate your skills in core security functions that are essential for project management roles.
The course is recommended for ACE credit, enhancing your academic credentials.
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Job Outlook
This training as part of one of our programs can qualify you for possible rules:
- Computer User Support Specialist
- Technical Help Desk
- Technical Support Specialist
- Desktop Support Specialist
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This course is available in the following programs:
Course details
targeted certification
Course Duration
prerequisites
Computer knowledge
To ensure your success, basic end-user level computer and networking skills and proficiency with Microsoft Windows are recommended.
Recommended background
No job experience or prior certifications required.
Equivalent knowledge accepted
Equivalent knowledge in networking and general computer use is also acceptable.
Course overview for ITIL® 4 Foundation
Objectives
Learn ITIL best practices to implement and support IT service management, focusing on planning, continuous improvement, and customer value.
Modules
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