ITIL® 4 Foundation Certification Prep Course

This course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

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Course overview

If you are currently working in IT or seeking to start a career and would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to customers, this course is designed for you. This course covers adopting and adapting best practices for IT service management (ITSM) in any organization. Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will identify, describe, and analyze all components of the ITIL® 4 IT service management approach.

Throughout the course, you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to review content using videos on each topic.

Targeted Certification: ITIL® Foundation 4 (1 exam voucher included)

Level: Beginner

Duration: 40 hours over two weeks

ACE Credits: Recommended for 1

DoD 8570: No

Programs that include this course

Computer User Support Specialist

Senior Technology Project Manager Program

Prerequisites

To ensure your success, basic end-user level computer and networking skills and proficiency with Microsoft Windows are recommended. No job experience required.

Learning style options

In-Person, Instructor-led
Virtual, Instructor-led

Why choose ITIL® 4 Foundation Certification Prep Course?

Gain fundamental skills and concepts

ITIL® is the world's leading best practice framework for implementing IT service management.

ITIL® Foundation training and certification is key for anyone using IT services because it provides a practical understanding of key concepts, principles, processes, and functions to enable successful IT Service Management (ITSM).

Qualify for more roles

Qualify for more roles with ITIL® training. You will learn to maximize value to a business by aligning the organization’s IT processes and services with business needs.

Up-to-date curriculum

Learn the latest trends and techniques with this certification which is updated regularly by Axelos to ensure that everything it covers is up to date and useful.

Learn it all in one program

This course is ideal for beginners looking to start an IT or cyber career. We recommend taking ITIL®, CompTIA Network+, and Security+ along with this course. Our Computer User Support Specialist Program includes all of these certifications.

Training at ACI Learning Tech Academy

Industry expert instructors

All ACI Learning courses (in-person and virtual) are taught by a live instructor with years of industry experience. They can answer your questions and help you master the material.

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Flexible course schedules

Attend this 80-hour course over four weeks for four hours per day in a morning, afternoon, or evening format so that you still have time for work or family while completing your studies.

Career services support

After completing your program, you’ll have one-on-one support from the Career Services team. They’ll help you perfect your resume, optimize your LinkedIn profile, and connect with local employers.

Job outlook

This training is designed to prepare students for their certification exams and make sure they’re ready for the challenges of related job roles. The IT industry is growing like never before and employers all over the world are looking to fill these job roles with qualified individuals.

Potential IT career tracks

Individuals who complete this training and the A+ CompTIA certification may qualify for the following job roles:

Computer User Support Specialist
Technical Help Desk
Technical Support Specialist
Desktop Support Specialist

Computer Support Specialist salary information

Average Salary

$57,910

Salary Range

$50,700 to $67,408

*Salary.com, 2023 Salary data source

ACI Learning Tech Academy is ACCET Accredited

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Classroom experience

ITPro video content

Review key concepts by watching videos with engaging hosts that are experts in their field of study. Watch these videos as needed to help you master course topics. You'll get access to a free six months ITPro subscription when your Tech Academy classes conclude.

Instructor mentor support

As you prepare for exams, you’ll want to study all the material. If you have a difficult time with any concept or can’t pass the practice exam, book a 1-on-1 study session with your Instructor Mentor. Each academy has an Instructor Mentor that is available for personal study support. They’ll create a personalized study plan to help you master even the toughest concepts.

Group activities and discussion topics

With your enrollment, ACI Learning covers the cost of one exam attempt for each course. These exams can cost hundreds of dollars, but we know that getting the certification is the goal of each student.

ACE credit recommendation

This course is recommended for 3 credits.

The American Council on Education’s College Credit Recommendation Service (ACE CREDIT®) officially recommended ACI Learning Tech Academy courses for college credit. Your CompTIA Security+ class at ACI Learning could count towards a traditional degree.

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Ambrose Broswell’s Success Story

I love helping people, and I love solving problems. In IT, you get to do both! If this is a career you want to take, then, absolutely, dive in, and sign up!
Ambrose Boswell, Alum