Entry Level
Instructor-led
11 weeksComputer User Support Specialist Program
Looking to kick off your IT career? This program is the perfect place to start! You'll build a solid foundation in IT basics while preparing for the industry’s top entry-level certifications: CompTIA A+, Network+, and Security+. You’ll also learn the latest techniques for interacting with AI efficiently and effectively with AI Prompt Engineering.
Entry LevelInstructor-led11 weeks
Program Overview
Proven Outcomes for ACI Learning Students
Across our IT training programs, students consistently achieve strong completion, certification, and career outcomes.
83%
Graduation Rate
Students in our core programs consistently complete their training successfully
78%
Certification Rate
Graduates are prepared to earn industry-recognized certifications
73%
Job Placement Rate
Many graduates go on to secure roles in IT after completing their training
Outcomes reflect aggregate results across ACI Learning programs and locations for 2025. Individual results may vary based on background, effort, and local job market conditions.
Our staff can help you choose the best certification training for your career and uncover the right funding options to help you pay for your training, including state financial aid, military funding, loans, and scholarships.
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Courses in this program
This course prepares students for entry-level careers in IT support and service management by combining the CompTIA A+ certification objectives with the emerging field of AI prompt engineering. Through a hands-on, project-based approach, students will gain both foundational technical skills and modern digital fluency. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ certifications.
CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.
Navigating the job market can be overwhelming, whether you're starting a new IT career or re-entering the field after a break. Don’t waste valuable time struggling with ineffective job search strategies. The ACI Learning Tech Academy IT Career Prep Course is designed to streamline your transition, providing you with the tools and insights needed to fast-track your job search and land your ideal IT role.
If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.
This course prepares students for entry-level careers in IT support and service management by combining the CompTIA A+ certification objectives with the emerging field of AI prompt engineering. Through a hands-on, project-based approach, students will gain both foundational technical skills and modern digital fluency. This course should be taken by individuals interested in obtaining a job as an entry-level IT technician, as well as students seeking the CompTIA A+ certifications.
CompTIA Network+ covers the fundamental skills and concepts that you will need to use on the job in any type of networking career. Throughout the course you will be able to apply skills learned through a variety of virtual labs, test yourself with quizzes, and be able to dive into content using videos on each topic. Upon completion of all course materials and self-study, you will be prepared for the CompTIA Network+ examination.
Navigating the job market can be overwhelming, whether you're starting a new IT career or re-entering the field after a break. Don’t waste valuable time struggling with ineffective job search strategies. The ACI Learning Tech Academy IT Career Prep Course is designed to streamline your transition, providing you with the tools and insights needed to fast-track your job search and land your ideal IT role.
If you’re ready to begin a career in IT security, this course is the perfect starting point: CompTIA Security+ is a globally recognized certification that validates the skills required to perform core security functions and pursue an IT security career. That means that employers will know you’re job-ready when you apply for your first role. This course prepares you for the CompTIA Security+ exam and is recommended for ACE credit. The cost of the exam is covered by ACI Learning.
Meet Coach Maci
Your AI-powered study coach for the modern learner. Coach Maci helps you break down complex IT concepts, quizzes you on the essentials, and keeps you motivated from start to finish. She’s fast, friendly, and knows how to make studying feel less like a grind—and more like a win.
Meet Coach Maci and See Her in ActionUpcoming training
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Simulation Skill Labs for CompTIA A+
One-On-One Career Coaching
Introducing ACI CareerConnect — your all-in-one launchpad to a tech career.
- Unlimited live 1:1 coaching with Career Mentors
- AI tools to build your resume, prep for interviews, and optimize LinkedIn
- Curated job board with career-changer-friendly roles
- Mobile-friendly app and browser plugin
- Included in your ACI Tech Academy experience — no extra cost
Your Career Mentor is your professional wingman, and CareerConnect is the rocket fuel to get you hired.
Get startedLevi Caldwell
“Right from the start, everybody was super kind. The teachers were very entertaining and engaging. I was able to squeeze it in my schedule and do a full workday. My current role is IT assistant coordinator at a small mental health facility. I was able to get a little experience before I started and get a couple certifications on that resume. Without that course I took, I wouldn’t have this job right now.”
—Levi CaldwellProgram FAQs
No training program can guarantee a job. However, ACI Learning Tech Academy had a 73% employment outcome rate across our programs for 2025, which is strong for the industry.
This rate reflects graduates who are employed in the field they were trained for, not inflated numbers that include unrelated roles. Through instructor-led training and dedicated career support, we help prepare students for entry-level IT roles and support them in landing positions aligned with their training.
The Computer User Support Specialist program prepares you for three industry-recognized CompTIA certifications: A+, Network+, and Security+. You’ll build foundational IT skills with A+, enhanced by prompt engineering training that reflects how modern IT teams use AI tools. From there, you’ll expand into networking with Network+ alongside dedicated career preparation, and strengthen your cybersecurity knowledge with Security+, helping you enter the workforce with confidence.
All ACI Learning Tech Academy programs are designed with veterans and military families in mind. The Computer User Support Specialist can be funded at our training locations with most military education benefits (including Chapter 33). We recommend reviewing your specific eligibility and visiting our funding page for more resources and information on funding options.
If you complete one of ACI Learning Tech Academy’s ACE CREDIT–recommended courses, you may be eligible to earn college credit. The Computer User Support Specialist program is recommended for 12 credits: the CompTIA A+ course is recommended for up to 6 college credits, the CompTIA Network+ course is recommended for 3 college credits, and the CompTIA Security+ course is recommended for 3 college credits.
ACE CREDIT recommendations allow you to gain entry-level IT training and certifications while still having the option to apply for college credit later. If you decide to pursue a bachelor’s degree or additional education in the future, this can help you get a head start.